Understanding 1300/1800 Number Costs

Breaking Down Your Business Number Investment

A 1300 or 1800 number projects professionalism and makes it easier for customers to reach you. While the benefits are clear, understanding the cost structure helps you budget effectively. Let's examine each component of your monthly investment.

1. Number Hosting & Line Rental – $50 per month

This foundational fee keeps your number active and accessible. It covers:

• Ongoing service charges for number activation

• Line rental for the telecommunications connection

• Technical support and system maintenance

• Number portability protection

Consider this your base operational cost—essential for maintaining your professional presence.

2. IVR Configuration & Management – $25 per month

If you're using an Interactive Voice Response system ("Press 1 for Sales, Press 2 for Support"), this fee ensures smooth call routing. It includes:

• IVR system maintenance and updates

• Call routing configuration

• Menu prompt management

• One configuration change per month (excluding new audio recordings)

This investment improves customer experience by connecting callers to the right team member quickly.

3. Call Usage Fees – $0.45 per minute

The variable component of your costs:

• Charged from connection to disconnection

• Flat rate regardless of caller location (mobile or landline)

• Covers carrier costs and voice transmission

• Billed monthly based on actual usage